Alianza, Inc., a provider of IP-based Unified Communications Applications, announces the launch of PowerPlatform v3.0 providing the first hosted, fully integrated IP-based platform delivering API customizable Unified Communications Applications, such as IP Telephony, via SaaS for Broadband Service Providers. Alianza’s PowerPlatform v3.0 can be easily private labeled and launched within 30 days with no capital expenditure.

Built on a multi-tenant Service Oriented Architecture (SOA), and delivered via SaaS, Alianza’s PowerPlatform v3.0 includes the following for Broadband Service Providers:

APIs: Customizable Account Management Portal (AMP), and sections of the Alianza Tools & Admin Center (ATAC), to provide a personalized end-user experience. Customizable segments include, and are not limited to end-user home page dashboard, end-user account management, product management, reports, staging management (sales tools aid in the process of end-user demonstrations), and other account-related tools.

Carrier Relations: Management of multiple termination and origination Carriers can be of service providers’ choice or they can utilize Alianza’s existing Carrier relationships.

Help Desk: A one-stop web application for end-user customer support, via a robust and proprietary ticket system that tracks and reports the status of each account and incident.

“The launch of Alianza’s PowerPlatform v3.0 is a tremendous technical accomplishment,” said Scott Bell, CTO of Alianza. “These applications maintain Alianza’s PowerPlatform as the most robust, fully integrated, multi-functional, and highly scalable IP-based Unified Communications platform in the industry. Broadband Service Providers can now reap the benefits of utilizing our proprietary applications, which have been refined for more than three years.”