inContact, Inc. (www.inContact.com), the market leader in on-demand contact center software and agent optimization tools, announced that Technology Marketing Corporation (TMC) has named the inContact platform as a recipient of a 2009 IP Contact Center Technology Pioneer Award from its magazine, Customer Interaction Solutions.

The inContact solutions are used by more than 600 contact centers across the globe. With its roots in telecommunications and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world-class software platform. Companies with contact centers of all sizes have turned to inContact to address their contact handling needs as well as to manage and improve their agent workforces.

The inContact platform has grown from a powerful Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), and Interactive Voice Response (IVR) with speech recognition, to include an innovative online hiring solution, an eLearning and communications application, workforce management functionality, and a customer feedback and survey solution. Because the inContact platform is delivered via a Software-as-a-Service (SaaS) model, customers can realize significant cost savings and flexibility compared to premises-based alternatives.

The 2009 IP Contact Center Technology Pioneer Award recognizes companies that have created a groundbreaking, successful IP contact center product or service.

“TMC is proud to recognize inContact with an IP Contact Center Technology Pioneer Award. inContact has been designed with the needs of the contact center market in mind and the potential of IP behind it making it deserving of this significant honor,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. “Technology is the key to the success of any call center, so it is my pleasure to recognize inContact for bringing advanced, innovative technologies to market while providing high-quality and superior applications,” continued Tehrani.